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SHIPPING
POLICY

1. Shipping Options and Rates

  • We offer standard and express shipping options, with rates calculated based on the size, weight, and destination of the order. Any applicable shipping charges will be displayed at checkout. or inform to you via email.

2. Processing Time

  • Orders are typically processed within 1-2 business days. During peak seasons (like holidays or major promotions), please allow an additional 1-3 business days for processing.

  • You will receive a confirmation email with tracking information as soon as your order has shipped.

3. Estimated Delivery Times

  • Standard Shipping: 3 - 5 business days within New Zealand.

  • Express Shipping: 1 - 2 business days within New Zealand.

  • Please note, rural or remote areas may experience slightly longer delivery times

4. Tracking Your Order

  • All orders include tracking information. Once your order ships, you’ll receive an email with a tracking link. You can use this to monitor your package’s progress.

5. International Shipping

  • Currently, we ship within New Zealand only. For customers outside of New Zealand, please contact our customer service team to discuss shipping options.

6. Failed Delivery or Incorrect Address

  • It is the customer’s responsibility to provide accurate shipping details. If a package is returned to us due to an incorrect address, additional shipping charges may apply to re-ship your order.

  • If you realize there’s an error in your shipping details after placing your order, please contact us immediately. We’ll do our best to update it before shipping, though this may not always be possible.

7. Lost or Damaged Packages

  • We ensure all orders are carefully packaged, but if your item arrives damaged or goes missing during transit, please contact us within 14 days of the estimated delivery date.

  • If your item is damaged, we will ask for photos of the damage and, in most cases, will arrange for a replacement or refund.

8. Delayed Delivery

  • If your order has been delayed beyond the expected delivery time, please reach out to our customer service team. We’ll investigate with our carrier partners and provide an update.

9. Contact Information

  • If you have any questions about shipping, delivery, or need help with your order, please contact our customer service team at info@kiwikickstars.com

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